JSI warrants to the original purchaser that each piece of furniture will be free from defects in workmanship given normal use for a period of twelve years of single shift service. Pneumatic lifts and casters are warranted to be free from defects in materials and workmanship for a period of five years and textiles for two years. JSI will, at its option, repair or replace any defective merchandise within the terms of the warranty. This warranty does not apply to damage resulting from accident, alteration, or misuse.

Returns and Repairs
No merchandise may be returned to JSI without a signed return goods authorization form (RGA) issued by our customer service department. Any authorized returns not due to damage or defect will be assessed a 30% restocking charge and all return freight charges must be prepaid. Liability for defective merchandise shall be limited to replacement or repair. JSI will not issue credit allowances for any repairs without our prior consent. Under no circumstances can we accept COD (cash on delivery) returns. Any such shipment will be refused.

Please click below to download a PDF of our complete Terms & Conditions of Sale.